Business Information
We’re here to help and answer any questions you might have. Whether you need support with an active order, have inquiries regarding product specifications, or wish to collaborate with our brand, our dedicated client service team is delighted to assist you.
To ensure prompt and effective communication, please review our support channels and operational guidelines below.
1. Direct Communication Channels
You can reach our administrative and support departments through the following official touchpoints:
- Customer Support Email: service@xahazu.com (Recommended for order tracking, returns, and exchanges)
- Customer Support Phone: +86 15989525832 (Available for urgent inquiries during business hours)
- Official Domain: xahazu.com
2. Official Business Headquarters
All formal correspondence, legal notices, and authorized return shipments must be directed to our corporate operating entity:
- Legal Entity: Guangzhou Jianye Electronic Commerce Co., Ltd.
- Corporate Representative: Chen Xiaofeng
- Physical Address: Room 310, Building 1, No. 210 Hedong South Road, Jiangpu Street, Conghua District, Guangzhou City
3. Customer Support Operating Hours
Our multi-channel support center operates during standard business cycles to process inquiries efficiently:
- Days of Operation: Monday through Friday
- Service Hours: 9:00 AM – 6:00 PM (EST)
- Response SLA: We strive to review and reply to all electronic inquiries within 24 business hours.
4. Tips for Faster Order Assistance
If your inquiry pertains to an existing purchase or shipment transit status, kindly prepare the following details prior to contacting us:
- Your unique Order Number (found in your confirmation email, e.g., #XZ1002)
- The exact email address utilized during checkout
- Photographic evidence or video clips if you are reporting a damaged or defective item arrival
Providing these specifications upfront allows our logistics department to retrieve your records instantly and accelerate a resolution.
5. Frequently Addressed Inquiries (FAQ Guide)
-
Can I modify my shipping address after placing an order?
Orders are dispatched rapidly through our fulfillment network. Address updates can only be processed within 12 hours of initial purchase by emailing our support desk. -
Where can I check my tracking updates?
Once your package leaves our fulfillment hub, an automated tracking link is emailed to you. Please allow 1–3 business days for carrier servers to display initial transit scans.
Thank you for choosing xahazu™. We value your trust and look forward to building a lasting relationship with you.